Term and Conidition

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES
THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS
AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
Aurodrive Transportation Services Private Limited (“Aurodrive” / “Company” / “us”, “we” or “our”) provides technology-based services
and acts as an intermediary for facilitating: (i) on- demand transportation services by means of two-wheelers (“Bikes”) (“Transportation
Services”), and (ii) pick up and drop off services of packages from one location to the other through the Drivers (defined hereinafter)
(“Package Services”); (Transportation Services and Package Services are collectively referred to as “Services”) and other support
services (such as associated payment collection) as offered by Aurodrive from time to time by means of the Company’s website and the
mobile application “Aurodrive” (collectively, “Platform”).
The Services are provided / offered by third party vehicle operators, service providers or riders who wish to offer such Services through
the Platform (“Driver(s)” / “you”).
On the basis of the representations and warranties provided by the Driver, the Company has agreed to list the Bikes on the Platform
and to enable the Driver to provide the Services through the Platform in accordance with the terms and conditions as hereinafter
provided and any other policy or agreement or document made applicable / executed by you for the purpose of the provision of Services
(collectively, “T&Cs”). These T&Cs will govern the relationship between you and the Company in the course of provision of the Services.
By signing up or registering on the Platform and offering to provide one or more of the Services, you acknowledge that you have read
and understood these T&Cs and agree to be bound by these T&Cs, without any limitation or qualification. If you do not agree with these
T&Cs, please do not sign -up or register on the Platform or offer any Services.
Use of and access to the Platform is offered to you upon the unconditional acceptance of all the terms, conditions and notices contained
in these T&Cs and Privacy Policy (which is incorporated herein by reference), along with any amendments made by the Company at its
sole discretion and posted on the Platform from time to time.
These T&Cs expressly supersede prior agreements or arrangements with you

» I. GENERAL COVENANTS

In relation to your access of the Platform to provide the Services, you covenant and agree to the following:
1. For the purposes of registration/ creation of an account on the Platform and providing the Services, you confirm that you are
18 years of age.
2. You are not restricted by any legal, regulatory, judicial, quasi-judicial or other authority, to access the Platform or provide the
Services, including to enter into transactions contemplated using the Services.
3. You will provide the Services solely as permitted and in accordance with these T&Cs and in accordance with applicable laws.
4. By using the Platform and offering the Services, you authorize Aurodrive, whether directly or indirectly through third parties,
to collect information about you or make any inquiries necessary to validate your identity including conduct police verification
and background checks, in accordance with our Privacy Policy. Please read the Privacy Policy to understand how we collect,
process, and share your information, including personal information and sensitive personal data or information (collectively,
“Information”).
5. When you provide any Information to AuroDrive, you will provide only true, accurate, current, and complete Information. You
understand and acknowledge that the responsibility to provide correct Information, including the contact information, bank
account details etc., as required in connection with the Services, lies solely with you. You must take all caution to ensure that
there are no mistakes and errors in the Information you provide. We will not be responsible to verify the accuracy of the
Information provided by you.
6. These T&Cs impose valid and legally binding obligations on you and are enforceable against you

» II. REGISTRATION ON AND OPERATION OF THE PLATFORM

1. To offer the Services on the Platform, you should be eligible as per the on boarding criteria and provide such documents as
requested by AuroDrive as per applicable law and AuroDrive internal policies and ensure continued compliance with the
same. Particularly, you represent, warrant and covenant to AuroDrive that:
a. You have at least 2 years or driving experience;
b. No proceeding is pending against you regarding and neither have been convicted of (a) driving under the
influence of drugs or alcohol; or (b) any cognizable offence under the Code of Criminal Procedure, 1973, including
fraud, sexual offences, use of a motor vehicle to commit cognizable offence, or of any crime involving property
damage, theft, acts of violence, or acts of terror, in the past 3 years; and
c. You have cleared and have no pending challans applicable to the Vehicle prior to integration with the Platform.
2. You must register on the Platform and create an account on the Platform (“Your Account”) by providing accurate Information
as sought during the registration process.
3. Further, we may ask you for Information or documents that will allow us, whether directly or indirectly through third parties, to
reasonably identify you, requiring you to take steps to confirm your right over your email address or financial instruments, or
verifying your information against third party databases or through other sources. We reserve the right to terminate, suspend,
or limit access to the Platform in the event we are unable to obtain or verify this Information.
4. You are solely responsible for maintaining the confidentiality of your credentials (username, password, etc.) provided upon
registration by you, and the Company is not liable for any loss you may incur as a result of someone else using Your
Account, either with or without your knowledge.
5. You agree to accept responsibility for all activities that occur in or from Your Account and agree to establish reasonable
security procedures and controls to limit access to the password or other identifying information of Your Account to
unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security
of your Information. Your credentials include your username and password to Your Account and to any third-party account
you have used to login to Your Account.
6. You agree to inform us immediately if you have any reason to believe that your login credentials have become known to
anyone else, or if the password is being or is likely to be used in any unauthorized manner.
7. AuroDrive will not be liable for any breach of security or unauthorized use of Your Account.
8. The Company will take the booking request of the customer made on the Platform (“Service Request”) and forward it to you
through the Platform, or in such other manner based on AuroDrive sole discretion, and the Driver is prohibited from accepting
a ride through street hailing or other means while using the Platform.
9. The Company reserves the right to discontinue or introduce any other modes of Service Requests and/or for providing
Services. In case of Package Services, at no time whatsoever will the Driver tamper, damage, open or do anything to the
parcels that he/she is not specifically permitted to do during the course of providing the Services.
10. The Company may monitor, and record calls made by you to the customers, for the purpose of training and improving
customer care services, including complaint handling, and you provide your consent for the same.
11. The Company will not be liable if you do not download the correct mobile application including correct and compatible version
of the AuroDrive mobile application.
12. You agree that AuroDrive (either directly or indirectly through its affiliates or third parties) may communicate with you in
connection with the Platform or the Services, either electronically (for example, push notifications), or through phone calls,
WhatsApp messenger application, email, or in writing through other modes

» III. YOUR CONDUCT

1. The Driver will not reject Service Request(s) from a customer, except when deemed absolutely necessary and/or under
exceptional circumstances, as deemed acceptable by AuroDrive at its sole discretion. In case of repeated or consistent
denial of Service Requests, AuroDrive reserves the right to take appropriate action including suspension or permanent
deactivation of Your Account and termination of these T&Cs.
2. The Driver will refrain from doing anything which the Company reasonably believes to be disreputable or capable of
damaging the Company’s reputation and will comply with all applicable laws of the Republic of India.
3. In relation to the Platform, the Driver agrees to:
a. Not authorize others to use Your Account on the Platform or your Vehicle;
b. Not assign or otherwise transfer Your Account to any other person or legal entity;
c. Not use the Platform for unlawful purposes, including but not limited to sending or storing any unlawful material or
for fraudulent purposes;
d. Not use the Platform to cause nuisance, annoyance, or inconvenience to customer, AuroDrive or any other
person;
e. Not consume alcohol or drugs or be under the influence of drugs or other illegal substances, prior to or during the
provision of Services. AuroDrive has a zero-tolerance policy in respect of use of drugs, alcohol, intoxicants, or
other illegal substances, by any Driver and the customers can report any such behaviour to AuroDrive and strict
action will be taken by AuroDrive including but not limited to suspension of your Services / Your Account while
under investigation and termination;
f. Not impair the proper operation of the network/ Platform and will not use any device, software, routine, file or other
tool or technology, which includes any viruses, trojan horses, worms, time bombs or cancelbots, intended to
damage, interfere with or affect functionality or operation of the Platform, to surreptitiously intercept or expropriate
any system, data or information in connection with the content hosted/ available on the Platform, or to affect the
operation of any other websites or the internet;
g. Not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated
with the Platform, including but not limited to denial-of-service attacks, “spam” or any other such unsolicited
overload technique;
h. Not try to harm the Platform in any way whatsoever;
i. Not copy, or distribute any content on the Platform without written permission from the Company; and
j. Not use the Platform with an incompatible or unauthorized device.
4. In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
a. Either belongs to another person or to which you do not have any right whatsoever;
b. Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially, or
ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game
that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different
groups on the grounds of religion or caste with the intent to incite violence;
c. Infringes any patent, trademark, copyright, or any other proprietary rights;
d. Harms minors in any way or is harmful to child;
e. Includes any commercial material or content (including solicitation of funds, advertising, or marketing of any good
or services);
f. Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or
information which is patently false and untrue or misleading in nature or in respect of any business of the Central
Government, is identified as fake or false or misleading by such fact check unit specified by the Government;
g. Impersonates another person;
h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the
functionality of any computer resource;
i. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or
public order or causes incitement to the commission of any cognizable offence or prevents investigation of any
offence or is insulting any other nation;
j. Is in the nature of an online game that is not verified as a permissible online game;
k. Is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a
permissible online game, or of any online gaming intermediary offering such an online game; or
l. Violates any law for the time being in force.
5. The Company reserves the right to immediately terminate the use of the Platform by the Driver if he does not comply with
any of the above rules in Clauses III.3 and III.4 above.
6. The Driver will not be permitted to operate on the Platform for more than 12 hours on a calendar day and should take a
mandatory break of 10 hours before subsequent login into the Platform and offering the Services.
7. The Driver consents to provide identity documents for police verification and background checks by the Company, directly or
indirectly through a third party appointed by the Company.
8. The Driver will have to mandatorily undergo an induction training program of 30 hours before on boarding with the AuroDrive
Platform and agrees to undergo any other training programs including refresher training program as required by applicable
law or as deemed necessary by AuroDrive.
9. The Driver will not be allowed to operate without undergoing a complete medical examination including eye check-up through
a medical institution prescribed by the Company. The cost of such medical check-up will be borne by the Company.
10. AuroDrive / its personnel may undertake spot checks of the Bikes to verify and ensure your compliance with these T&Cs and
applicable laws

» IV. PAYMENT TERMS

1. The Company has the discretion to charge any such fees from the Driver as updated on the Platform from time to time and
will be subject to applicable taxes.
2. The Company charges a convenience fee from the customers for facilitating the Services through the Platform.
3. The Driver authorizes the Company to collect the service/travel fee (“Fare”) from the customers on behalf of the Drivers.
4. If the Fare is collected in cash by the Driver from the customer, the convenience fee component of the Fare that is due to
AuroDrive by the customers, for providing the Platform and associated services to the customers, will be adjusted against
amounts due to be settled with the Drivers by AuroDrive

» V. REPRESENTATIONS, WARRANTIES AND COVENANTS

1. The Drivers and the Company represent the following:
a. They have all requisite power and authority to deliver and perform the obligations imposed herein;
b. The execution and performance of the obligations do not and will not violate any provision of any existing
agreement, law, rule, regulation, any order, or judicial pronouncement which is applicable to each party; and
c. They have not been convicted by any court in India or any other country of any crimes including but not limited to
involving moral turpitude.
2. The Drivers hereby represent, warrant, and covenant the following:
a. They have the requisite authority or assignment to drive the Vehicle and there are no restrictions with respect to
the use of the Vehicle that will hinder the Driver from the performance of the Services or using the Platform;
b. They have all rights, licenses, and permits as may be required under applicable laws to perform the Service in
accordance with these T&Cs;
c. They are in compliance with the Motor Bikes Act, 1988 (“MV Act”), Food Safety and Standards Act 2006 and any
other applicable laws (including rules, regulations and orders notified thereunder) as required to be complied with
by any person driving Bikes and providing the Services;
d. At the time of on boarding with the Platform, they have not been convicted within the past 3 years, for the offence
of driving under the influence of alcohol or any cognizable offence under the Code of Criminal Procedure, ‘1973 or
the Indian Penal Code, 1860 (as may be applicable) including fraud, sexual offences, use of a motor vehicle to
commit a cognizable offence, a crime involving property damage or theft, acts of violence, or acts of terror;
e. They hold and will maintain updated/renewed licenses, insurance and permits necessary for the use of Vehicle;
f. They will not drive rashly, will follow traffic regulations and all applicable laws, not consume liquor/cigarette/bidi, or
any other kind of intoxicant and will have and hold a valid driving license and registration/insurance papers for the
Vehicle at all times, during the performance of the Services. The Driver will not take any personal calls except in
the event of an emergency, without prejudicing the safety of the Vehicle and the customer. The Driver will take all
calls from the customer and the Company only after stopping the Vehicle at an appropriate location to take the
call, without being a hindrance to the traffic around him or without violating any traffic rules;
g. They will provide the Services in a courteous and professional manner as reasonably expected by a service
provider providing the Services;
h. They will at all times during which he is undertaking the Services, maintain dress, appearance, and hygiene codes
reasonably expected from a service provider;
i. They will perform its obligations with promptness and use reasonable care and skill and in accordance with
standards of diligence, care, skill, quality, and integrity to be reasonably expected of an experienced and reputable
provider of Services;
j. They will provide Services in accordance with all the specifications that may be prescribed and formulated by the
Company from time to time;
k. They will follow all the standard operating procedures (SOPs) and policies that may be prescribed and formulated
by the Company from time to time;
l. They will not carry any weapons, firearms, ammunition, explosive devices, and dangerous substances during
performance of the Services;
m. They will not seek any extra monetary compensation from the customer for the completion of Services by way of
tips or otherwise;
n. They will not commit any fraud while providing the Services or otherwise commit any act or omission, to gain any
undue advantage which may include, but not be limited to: intentionally falsify information; accept Service
Requests without the intention to complete or provide the Services, provoke customers to cancel for fraudulent
purposes; claim fraudulent fees or charges; intentionally request, accept, or complete fraudulent or falsified
Service Requests; deliberately increase the time or distance of a trip or delivery for fraudulent purposes or
otherwise; claim to complete a delivery without ever picking up the delivery item; picking up a delivery item but
retaining all or a portion of the item, or not delivering the entire order; actions intended to disrupt or manipulate the
normal functioning of the Company’s Platform, including manipulating the settings on a phone to prevent the
proper functioning of the Platform and the GPS system; or falsify documents, records, or other data for
fraudulent purposes; creating improper duplicate accounts; or falsify documents, records, or other data for
fraudulent purposes, or any other fraudulent, negligent or unlawful activity in contravention of the intent of these
T&Cs, permitted scope of Services envisaged under these T&Cs, or applicable laws;
o. They will not allow more than 1 (one) pillion rider on Bikes;
p. They will ensure that the Vehicle has a valid fitness certificate issued, insurance certificate, pollution under control
certificate, and other permits / certificates / licenses and will operate under valid and subsisting permit(s) granted
under relevant provisions of MV Act or any other applicable law;
q. They will adhere to applicable laws including in relation to road safety, abide by traffic signals, speed limits and
such other norms or rules applicable for plying the Vehicle on road;
r. They will perform each pick-up and delivery in the most efficient manner possible and will make best efforts to
adhere to the timelines prescribed;
s. They will also ensure that the safety of packages is not compromised at the time of delivery;
t. They will report to Aurodrive immediately if any illegal or prohibited items are being provided by customer or asked
to be delivered by the customer;
u. Their total earnings for any given financial year do not exceed INR 20,00,000 (Rupees Twenty Lakhs) and that
they are an unregistered GST service provider; and
v. They will promptly inform the Company in case their total earnings exceed or is expected to exceed INR
20,00,000 (Rupees Twenty Lakhs) in a financial year

» VI. RELATIONSHIP BETWEEN THE PARTIES

Independent Contractor: The Driver will operate as, and have the status of, an independent contractor. The relationship between the
Company and the Driver is on a principal-to- principal basis. The Company and the Driver are independent legal entities, and nothing in
these T&Cs will be construed to create a partnership, joint venture, an association of persons, agency (disclosed or undisclosed),
franchise, sales representative, or employment relationship between the Company and the Driver. It is clarified that the Driver will not
have any right to conclude any contract for and / or on the behalf of the Company or bind the Company in any manner

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» VII. DRIVER INFORMATION

1. AuroDrive may collect Driver Information at the time of on boarding of the Drivers and from time to time, to establish the
identity of the Drivers. AuroDrive reserves the right to store, process, access and use the Driver Information for business
purposes and needs, background check, verification, marketing, service, development, analytics, research, and any other
purpose as AuroDrive may deem fit and in accordance with AuroDrive Privacy Policy and applicable law. The Driver hereby
expressly consents to such collection and use of Driver Information.
2. Subject to applicable laws, AuroDrive may provide to a third party, governmental agency, judicial body, any Driver
Information, or information relating to the Driver, if there is a complaint, dispute, or conflict, including any accident involving a
Driver on one hand and end-consumer, or a third party on the other hand.
3. Please read our Privacy Policy to understand how we deal / handle Information collected from you.
“Driver Information” shall mean and include any personal data or Information collected from the Driver including know your
customer documents with Driver’s bank, copies of valid government-issued vehicle registration certificate, mobile number,
bank account details, vehicle insurance copy, driving license, identity proof, self-clicked images (selfies), residence proof,
location data, proof of ownership of Drivers’ Vehicle and any other Information that AuroDrive may deem fit.

» VIII. CONFIDENTIALITY

. The Driver will keep confidential all data including customer details, market information, all work products and documents
related thereto, and the contents of the Platform and will not sell or otherwise make that information available to any third
parties. Except as otherwise agreed, the data of customers will be the exclusive property of the Company, and the Driver will
not use the same for any purpose or distribute such data in any form or means except for the purpose of providing the
Services and other than as permitted by the Company and will keep it confidential at all times.
2. All non-public information relating to us or disclosed by us or our affiliates to you that is designated as confidential or that,
given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as
confidential. Confidential information includes but is not limited to: (a) contents / information relating to Services and Platform;
(b) information relating to our or our affiliates or business partners’ technology, software, customers, business plans, product
plans and designs, promotional and marketing activities, finances and other business affairs; (c) third-party information
including that of customers which we are obligated to keep confidential; (d) the nature, content and existence of any
discussions or negotiations between you and us or our affiliates; and (e) any other information which should be reasonably
kept confidential.

1. The Company is the sole owner and lawful licensee of all the rights to Platform or any other digital media and its contents.
The content means its design, layout, text, images, graphics, sounds, video, the website/ Platform, etc. or any other digital
media content embodying trade secrets and Intellectual Property Rights protected under worldwide copyright and other laws.
All titles, ownership and Intellectual Property Rights in the Platform and its content (except third party links) will remain with
the Company, its affiliates, agents, authorized representatives, or licensors as the case may be.
The term “Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including: (i) patent
rights and utility models, (ii) copyrights and database rights including moral rights, (iii) trademarks, trade names, domain
names and trade dress and the associated goodwill, (iv) trade secrets, and (v) industrial design rights; and for each of the
foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any
jurisdiction in the world.
2. All rights not otherwise claimed under this T&Cs or by the Company are hereby reserved. The information contained in this
Platform is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility
for its use.
3. All related icons and logos are registered trademarks or service marks or word marks of the Company in various jurisdictions
and are protected under applicable copyrights, trademarks, and other proprietary rights laws. The unauthorized copying,
modification, use or publication of these marks is strictly prohibited.
4. Subject to your compliance with these T&Cs, the Company grants you a limited, non- exclusive, non-transferable license to
download and install a copy of the Aurodrive mobile application on a single mobile device that you own or control and to run
such copy of the Aurodrive mobile application solely for your own personal use and for providing the Services.
5. Driver data: As between Aurodrive and Driver, all right, title and interest in: (i) the Information, (ii) other information input into
the Platform by Driver or its authorized users (“Other Information”), and (iii) all Intellectual Property Rights in each of the
foregoing, belong to and are retained solely by the Driver. Information and Other Information are collectively referred to as
“Your Information”. Driver grants to Aurodrive a unlimited, non-exclusive, royalty-free, worldwide license to use Your
Information and perform all acts with respect to the Your Information, as may be necessary for Aurodrive to operate, maintain
and improve the Platform or provide the Services to customers, and a non-exclusive, perpetual, irrevocable, worldwide,
royalty-free, fully paid-up license to use, reproduce, modify and distribute the Other Information as a part of the Aggregated
Statistics (defined below). Driver is solely responsible for the accuracy, quality, veracity, integrity, legality, reliability, and
appropriateness of Your Information. Aurodrive agrees to access and use Your Information solely for Driver’s / customer’s
benefit and as set forth in these T&Cs or the Privacy Policy.
6. Aggregated statistics: Notwithstanding anything else in these T&Cs, Aurodrive may monitor Driver’s use of the Platform and
use data and information related to such use and Your Information in an aggregate and anonymous manner, including to
compile statistical and performance information related to the provision and operation of the Platform and the Services
(“Aggregated Statistics”). As between Aurodrive and Driver, all right, title and interest in the Aggregated Statistics and all
Intellectual Property Rights therein, belong to and are retained solely by Aurodrive. Driver acknowledges that Aurodrive will
be compiling Aggregated Statistics based on Your Information and Information input by other customers / other Drivers into
the Platform. Driver agrees that Aurodrive may: (i) make such Aggregated Statistics publicly available, and (ii) use such
information to the extent and in the manner required by applicable law and for purposes of data gathering, analysis, service
enhancement and marketing, provided that such data and information does not identify Driver.
7. The Driver will not do the following:
a. License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to
any third party the Platform in any way;
b. Modify or make derivative works based upon the Platform;
c. Create internet “links” or “frame” or “mirror” any application on any other server or wireless or internet-based
device;
d. Reverse engineer or access the Platform in order to:
1. design or build a competitive product or service,
2. design or build a product using similar ideas, features, functions, or graphics of the Platform, or
3. copy any ideas, features, functions, or graphics of the Platform, or
4. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web
robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple
server requests per second, or unduly burdens or hinders the operation and/or performance of the
Platform

» VI. RELATIONSHIP BETWEEN THE PARTIES

» VII. DRIVER INFORMATION

» VIII. CONFIDENTIALITY

1. The Driver will keep confidential all data including customer details, market information, all work products and documents
related thereto, and the contents of the Platform and will not sell or otherwise make that information available to any third
parties. Except as otherwise agreed, the data of customers will be the exclusive property of the Company, and the Driver will
not use the same for any purpose or distribute such data in any form or means except for the purpose of providing the
Services and other than as permitted by the Company and will keep it confidential at all times.
2. All non-public information relating to us or disclosed by us or our affiliates to you that is designated as confidential or that,
given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as
confidential. Confidential information includes but is not limited to: (a) contents / information relating to Services and Platform;
(b) information relating to our or our affiliates or business partners’ technology, software, customers, business plans, product
plans and designs, promotional and marketing activities, finances and other business affairs; (c) third-party information
including that of customers which we are obligated to keep confidential; (d) the nature, content and existence of any
discussions or negotiations between you and us or our affiliates; and (e) any other information which should be reasonably
kept confidential

» IX. PROPRIETARY RIGHTS

» X. INDEMNITY

1. The Driver agrees to indemnify, defend and hold harmless, the Company, its affiliates, licensees and its officers, directors,
agents and employees, from and against any claim, liability, obligation, loss, damage, deficiency, assessment, judgment,
cost or expense (including, without limitation to costs and expenses incurred in preparing and defending against or
prosecuting any litigation, claim, action, suit proceeding or demand) of any kind or character, arising out of or in any manner
incidental, relating, or attributable to any inaccuracy, breach, or failure by the Driver to perform its obligations under these
T&Cs or the applicable laws in relation to performance of the Services.
2. Aurodrive reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are
required to indemnify Aurodrive, including rights to settle, and you agree to cooperate with Aurodrive for such defence and
settlement. Aurodrive will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that
is subject to the foregoing indemnification upon becoming aware of it. Driver may, at its own expense, engage separate
counsel to advise Driver regarding a claim and to participate in the defence of the claim, subject to Aurodrive right to control
the defence and settlement

» XI. DISCLAIMERS

1. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY,
TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES
PROVIDED BY AURODRIVE AND/OR THE PLATFORM. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT
(A) THE USE OF THE SERVICES PROVIDED BY AURODRIVE AND/OR THE PLATFORM WILL BE SECURE, TIMELY,
UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE,
SYSTEM OR DATA, (B) THE PLATFORM / SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY
STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY SERVICES, INFORMATION OBTAINED
BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR
DEFECTS IN THE SERVICES PROVIDED BY AURODRIVE AND/OR THE PLATFORM WILL BE CORRECTED, OR (F)
THE PLATFORM OR THE SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE
PLATFORM IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS.
2. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including, without limitation,
any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby
excluded and disclaimed to the highest and maximum extent. The Company makes no representation, warranty, or
guarantee as to the reliability, safety, timeliness, quality, suitability, or availability of the Platform. You acknowledge and
agree that the entire risk arising out of your use of the Platform remains solely and absolutely with you and you will have no
recourse whatsoever to the Company.
3. The Platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic
communications including the device used by you being faulty, not connected, out of range, switched off or not functioning.
The Company is not responsible for any delays, service failures or interruptions, errors, damages, or losses resulting from
such problems. Access to the Platform or the Services may be unavailable, delayed, limited, or slowed, from time to time,
due to the inherent nature of the internet and among other things also due to:
a. Servers, networks, hardware failure (including your own computer or mobile), telecommunication lines and
connections, and other electronic and mechanical equipment;
b. Software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of
systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or
irregularities within particular documents or other content;
c. Overload of system capacities;
d. Damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, act of God, accident,
fire, water damage, explosion, mechanical breakdown, or natural disasters;
e. Interruption (whether partial or total) of power supplies or other utility service, strike, or other stoppage (whether
partial or total) of labour;
f. Governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; or
g. Any other cause (whether similar or dissimilar to the above) beyond the control of Aurodrive

» XII. LIMITATION OF LIABILITY

1. The Company is not liable to the Driver, for any condition, suitability, quality, merchantability, and fitness for any purposes in
respect of the Platform or the Services provided through the Platform and is not liable for any civil, criminal, tortious, or any
other liability, that may accrue as a consequence of the use and access of the Platform.
2. To the extent permissible under applicable laws, the Company is not liable for any civil, criminal, tortious, or any other
liability, that may accrue as a consequence of the breach by the Driver: (a) of the applicable laws in respect of the use of the
Platform or providing the Services; (b) of the terms of the applicable licenses and permits that are issued by the transport
authorities; (c) of the terms of these T&Cs; or (d) of the duty of care the Driver owes to the users of the Platform.
3. The Company is not responsible for the behaviour, actions, or inactions of the Driver or, quality of the Vehicle. Any contract
for the provision of Vehicle is exclusively between the customer and the Driver and the Company is not a party to the same.
4. The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on,
distributed through, or linked, downloaded or accessed from any of the services contained on the Platform, or the quality of
any products, information or other materials displayed, or obtained by you as a result of any product, information or other
materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection
with the Services.
5. IN NO EVENT WILL AURODRIVE BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT,
NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
6. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT WILL AURODRIVE’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE
T&Cs OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE,
PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF INR 1000/-.

» XIII. TERMINATION

1. Company is entitled to terminate these T&Cs at all times and with immediate effect, at its sole discretion, (by disabling the
Driver’s registration on the Platform and use of the Platform) for any one or more of the following reasons:
a. Any violation or breach of any term of these T&Cs;
b. If the Driver, in the opinion of the Company, misuses the Platform;
c. If the Driver is non-compliant with the requirements under applicable laws;
d. Failure to verify or authenticate Driver Information;
e. Any action or omission by the Driver which can cause legal or contractual liability for Aurodrive including but not
limited to fraudulent conduct, customer complaints, continuous unsatisfactory reviews by merchants or the users,
misconduct, negligence, and all other actions specifically prohibited under applicable laws; or
f. Where, in their opinion, continuance of the Services of Driver is detrimental to the business interest of AuroDrive
due to the acts of the Drivers, such as the following:
1. Misbehaviour, rude behaviour with the staff of Aurodrive, customers or any other persons associated
with the Aurodrive or any other persons;
2. Any acts involving criminal offence punishable under law, including physical assault, threatening any of
the staff of Aurodrive, person associated with Aurodrive, customers or any other persons;
3. Concealment of fact/material information while entering into a contract with Aurodrive;
4. Poor or irregular at work, meetings, and failure to abide by the rules/terms of the T&Cs or other
applicable policies / SOPs notified by Aurodrive;
5. Being drunk / under the influence of drugs or other illegal substances, while providing the Services and
unruly/drunken behaviour. Aurodrive has a zero-tolerance policy in respect of use of drugs or alcohol
by any Driver;
6. Commission of fraud/ misappropriation/embezzlement for undue monetary gain, or any act which is
against the interest of the Aurodrive;
7. Negligence in performing the duty, causing damage of moveable and immoveable assets of Aurodrive,
its employees, customers, or any other persons;
8. Indulging in spreading content through digital media, social networking sites, or any other form, which
could be detrimental to Aurodrive’s brand and its image / reputation;
9. Indulging in acts such as creating ruckus/ strike/ or any activity against Aurodrive, which could be
detrimental to the Aurodrive’s brand and its image/ reputation;
10. Indulging in unauthorized disclosure of Confidential Information of AuroDrive to external agency,
person, or organization;
11. Misuse of assets provided by AuroDrive and welcome kits, which could be detrimental to the interest of
AuroDrive’s brand and its image / reputation;
12. Absconding for more than 4 hours with any asset, delivery item, money or any other valuable item
belonging to AuroDrive, its employees, customers, or other staff member(s);
13. Failure to abide by any of the rules and guidelines given by AuroDrive as part of Service quality
standards and principles;
14. Doing any act unbecoming of a Driver; or
15. In case the background check, whether wholly or partially, is found negative at any point of time during
the term of these T&Cs.
The Company may terminate these T&Cs immediately on the above grounds and is not obliged to give notice of the
termination of these T&Cs in advance.
2. AuroDrive or Driver may terminate these T&Cs by providing 7 days’ written notice to the other party.
3. AuroDrive, in addition to its right to terminate these T&Cs, in its sole discretion reserves the right to legally prosecute the
Driver immediately, if there is reason to believe that the Driver has indulged in any fraudulent activity or contravened the
T&Cs of the Platform or violated any applicable laws and AuroDrive will not be responsible for any consequences to the
Driver arising from the same.
4. Upon termination:
a. Driver will stop accessing the Platform and offering the Services;
b. AuroDrive will settle all outstanding dues accrued to the Driver subject to deductions / set off of any amount owed
by the Driver to AuroDrive;
c. Driver will return all property and materials including confidential information belonging to AuroDrive; and
d. Driver will cease holding out as a service provider integrated with or connected with AuroDrive in any manner.

» XIV. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

1. These T&Cs will be governed by and interpreted in all respects in accordance with the laws of the Republic of India.
2. Subject to the provisions made in Clause XIV.3, the parties hereby submit to the exclusive jurisdiction of the courts of
Hyderabad India.
3. All disputes arising out of or in relation to these T&Cs will be settled amicably by the parties. In the event, no amicable
settlement is arrived at within a period of 15 (fifteen) days from the date of first initiation of the dispute by one party to other,
the parties will resolve the dispute by means of arbitration pursuant to the Arbitration and Conciliation Act, 1996.
4. The arbitration proceedings will be conducted by an arbitral tribunal comprising of 1 arbitrator mutually appointed by you and
the Company.
5. The arbitration proceedings will be conducted in English language only and the seat for arbitration will be Hyderabad India.
6. The award of the arbitral tribunal will be final and binding

» XIV. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

» XV. ASSIGNMENT

The Driver may not assign its rights or obligations under these T&Cs without prior written approval of the Company. The Company may
assign any of its rights and obligations to its affiliates or third parties without prior consent or notice.

» XVI. AMENDMENT

hese T&Cs may be amended from time to time and as and when required, at the sole discretion of the Company. If Aurodrive makes
any changes to these T&Cs that it deems to be material, Aurodrive will make a reasonable effort to inform you of such changes, but it is
your responsibility to review the T&Cs posted to the Platform from time to time to see if it has been changed. The updated version of
these T&Cs will supersede the current version and such updated version will be immediately effective upon being posted on the
Platform. The continued use of the Platform following the notification of modification of the T&Cs or after being updated on the Platform
will be construed to mean the acceptance of the said modified T&Cs.

» XVII. SEVERABILITY

If any provision or any part of a provision of these T&Cs is invalid, unenforceable or prohibited by applicable laws of the Republic of
India , such provision or part of provision will be severed from these T&Cs and will be considered divisible as to such provision or part
thereof and such provision or part thereof will be inoperative and will not be part of the consideration moving between you and the
Company hereto and the remainder of these T&Cs will be valid and binding and of like effect as though such provision was not included
herein

» XVIII. INSURANCE

The Company at its sole discretion may insure the Driver against any accident suffered by the Driver during provision of Services by the
Driver using the Platform. The Company reserves the right to recover any amount paid by the Company in lieu of the insurance from the
Driver

» XIX. NOTICES

1. The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on
record in the Company’s account information, or by written communication sent by regular mail to the Driver’s address on
record in the Company’s account information.
2. Driver needs to send any notice at email id: supprot@Aurodrive.com.

» XX. CUSTOMER CARE AND GRIEVANCE REDRESSAL

Any opinions, issues or suggestion regarding the Platform can be provided / resolved by reaching out to the customer care number or
email mentioned below:
Customer Care details: support@Aurodrive.com.
Any complaint, dispute, or grievance in relation to the Services or the Platform should be addressed to AuroDrive as given below. Such
complaint, dispute or grievance will be handled as per applicable laws.
support@aurodrive.com.
info@aurodrive.com