These Terms of Use (“Agreement”) govern Your use of Auro Soft mobile applications, websites, products, services, content, facilities, and platform (collectively, the “Platform”).
The company that you are contracting with depends on where you are resident. In India, Your contract is with INDSYSTEMS IT PRIVATE LIMITED (“Auro Soft”, “we”, “us” or “our”). This Agreement is a contract between Indsystems IT Pvt. Ltd. having its registered office at First Floor, Building No.3, KH No 385, Plot no. 2, 100 FT Road, Ghitorni, MG Road, South West Delhi – 110030 and You (this term shall include all variations including “Your” and “Yours”) and governs Your use of the Platform.
By accessing or using the Platform You acknowledge that You accept all the terms and conditions contained in this Agreement. You should read all these terms carefully. You agree that this Agreement shall form a binding legal contract between You and Auro Soft and shall include the additional terms and conditions and policies as may be referenced herein.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please ensure that You read and understand all the terms under this Agreement before You use the Platform. If You do not wish to accept any of the terms under this Agreement, then please do not use the Platform or avail any of the Services being provided therein. Auro Soft may amend the terms under this Agreement from time to time. Amendments will be effective upon Auro Soft’s posting of such updated terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Platform and/or Services after such posting constitutes Your consent to be bound by the updated terms, as amended.
This Agreement expressly supersedes prior agreements or arrangements with You. We may immediately terminate this Agreement with respect to You, or generally cease offering or deny access to the Platform or any portion thereof, at any time for any reason.
Here is the revised version of your document with "inDrive" replaced by "Auro Soft Drive" throughout the text:
1.1. Our Platform constitutes a technology platform that links independent third-party providers of transportation, logistics, or courier services (“Drivers”) and their clients (“Passengers”) with each other to arrange and schedule transportation and/or logistics services. When Passengers request a ride they offer their price for the Driver’s services. The Drivers who see the request can either agree to the offered price or make a counteroffer. The Driver has sole and complete discretion to accept or reject each request. For the purpose of this Agreement, the Driver and Passenger shall be collectively referred to as User.
1.2. The Passenger is free to choose the Driver from the list of Drivers who indicated their interest in accepting the ride request initiated by the Passenger. When a Passenger chooses a Driver to provide the transportation and/or logistics services they enter into a separate agreement formed solely between them. The terms of the same are decided solely between the Passenger and the Driver and You acknowledge and agree that Auro Soft Drive is not a party to such a contract.
1.3. You acknowledge and agree that Auro Soft Drive does not provide the transportation and/or logistics services or function as a transportation carrier. All transportation and/or logistics services on our Platform are provided by the Drivers, i.e., independent third-party contractors who are not employed by Auro Soft Drive. You agree that Auro Soft Drive has no responsibility or liability to You related to any transportation, goods or logistics services provided/availed by You other than as expressly set forth in this Agreement.
1.4. The Passenger must pay the Driver the price that both of them agree on via the Platform. This agreed price includes all taxes associated with the ride but is not inclusive of any tolls, state entry tax, parking fees or other similar additional charges. Such additional charges for the ride shall be borne by the Passenger. Auro Soft Drive does not participate and does not in any way affect the fare or the settlement between the Driver and the Passenger.
1.5. Auro Soft Drive is a technology company that does not provide transportation, logistics, courier or any related services but provides a technology platform that enables users of the Platform to arrange and schedule transportation and/or logistics services using the Platform. Each Driver, i.e., independent third-party contractor, provides the transportation, logistics, courier or related services (“Services”).
1.6. The Services are provided by independent Drivers that we do not control. Any decision to offer or accept the transportation and/or logistics services is an independent decision made in each User’s sole discretion at User’s own risk. Auro Soft Drive does not direct or control Drivers generally or in their provision of the Services. Any feature, process, or other effort that we undertake to enhance Your enjoyment of our Platform is not an indication of any employment or agency relationship with any User of the Platform.
1.7. This Agreement does not supersede or otherwise impact the enforceability of any agreements Passengers may have with Drivers regarding the Services.
1.8. Auro Soft Drive will reasonably keep the Platform and its contents correct and up to date but does not guarantee that (the contents of) the Platform is free of errors, defects, malware and viruses or that the Platform is correct, up to date and accurate.
1.9. Auro Soft Drive does not charge any commission/license fee from the Passengers.
After successful completion of Your account registration as a Driver to use the Platform, You will be required to maintain a minimum balance (the minimum balance amount can be zero (0) or can be changed at any time upon the sole discretion of Auro Soft Drive) in the driver's wallet in your personal account (“Drivers Wallet Account”), which is an electronic money account provided by third-party payment service partners, enabling You to pay for and use the Platform to provide your Services.
The funds in Your Drivers Wallet Account can be used by You to accept ride bookings using our Platform. In the event there are any funds stored in Your Drivers Wallet Account including the minimum balance amount, You agree and acknowledge that no interest shall accrue on such balance kept in your Drivers Wallet Account. In order for You to accept any new ride from a Passenger, You have to ensure that Your Driver Wallet Account always has the minimum balance amount which is required. Once the balance in Your Drivers Wallet Account is negative, You will not be able to accept any ride bookings and Auro Soft Drive further reserves the right to deduct its license fee from the balance amount once You top up the same.
Auro Soft Drive shall deduct the license fee automatically from the funds in Your Driver Wallet Account on the occurrence of the following events:
After accepting the ride booking, when You reach the pick-up point;
Press the “I’m here” button;
Call the passenger (only in Chandigarh).
You can top up Your Drivers Wallet Account at any time by clicking on the “My Account” tab which shall redirect you to Your personal account, where You can see Your balance, status of returns and other similar information. For quick access, You can also click on the “Payment” button in the lower right corner when You are using the Auro Soft Drive application in “City” mode. This will directly take You to Your personal account.
In Your personal account, You will be able to top up Your Drivers Wallet Account using various payment methods such as bank transfers, cards and/or wallets (as available).
If after making the payment, the amount has not been credited to Your Drivers Wallet Account within twenty-four (24) hours, please contact Auro Soft Drive technical support by writing to us at support@aurosoftdrive.com.
You shall be eligible for a refund of the license fee, if a ride is cancelled due to the following events:
If the passenger did not appear upon Your arrival. In such an event, please tap the “Cancel” tab and choose the “Passenger didn’t show up” option.
Passenger cancelled the ride before they press the “I’m coming” response.
Auro Soft Drive shall refund the amount of the license fee deducted by Auro Soft Drive from the Driver’s Wallet Account. Each license fee will be refunded separately within thirty (30) days after the ride booking was cancelled.
ATTENTION: In case the passenger cancels the ride before clicking the "I'm coming" response or does not come, please report such case by clicking the "Passenger did not come out" button. In case you click the "Complaint" button, You shall not be entitled to any refund. The "Complaint" button is used to report complaints about the passenger.
In the event the ride is cancelled after You make a call to the passenger, the license fee shall not be refunded.For all refund related queries and support please write to us at support@aurosoftdrive.com.
Unless terminated explicitly, this Agreement between You and Auro Soft Drive is perpetual in nature upon use of the Platform and for each Service booked on the Platform. You are entitled to terminate the Agreement at all times by deletion of Your account, thus disabling the use by You of the Platform.
At any time if You wish to delete Your account registered with Auro Soft Drive, You shall have to request deletion of the account and cancellation of the license agreement from Your mobile application via the “Feedback” tab in the mobile application.
If Your account has any undisputed and unused funds, you can write an email to Auro Soft Drive at support@aurosoftdrive.com in order to seek refund of such undisputed and unused amounts. Please ensure that the written request also has details of Your bank account details for us to process the refund.
Auro Soft Drive retains the right to deduct any amount from such unused funds where the same are required to fulfill Your obligations or settle any debts and/or liabilities that Auro Soft Drive may have incurred due to Your use of the Platform.
You acknowledge, understand and agree that any claim or action arising out of or related to the undisputed and unused amount in Your Drivers Wallet Account post deletion of Your Account must be filed within 3 years after said claim or cause of action arose or shall be forever barred.
All refunds shall be disbursed to the bank account provided by You and not via cash. Refund of all undisputed amounts will be disbursed within ten (10) working days of the receipt of Your request in writing.
Subject to the terms of this Agreement, in the event of any change in the payment terms including but not limited to the license fee, we shall communicate the same to You and it is your obligation to review these terms and conditions regularly. Your continuous use of the Platform shall be deemed as Your acceptance of such change.
1.12. Auro Soft Drive, at its sole discretion, may, from time to time, make available promotions, discounts, referral programs and loyalty programs (hereinafter - Offers) with different features to any Passenger or Driver. Such Offers may affect or be applied towards service payments or ride's price, reducing said amounts, and are made in Bonuses.
1.13. Bonuses are valid only for use in the Auro Soft Drive app, are not transferable or redeemable for cash. Bonuses can be used to pay for the license fee on Drivers orders.
1.14. More information regarding Offers may be provided in a notice inside the app or by any other means of communication mentioned in this Agreement. Auro Soft Drive also reserves the right to withhold or deduct Bonuses or other benefits obtained through Offers in the event that Auro Soft Drive determines or believes that the redemption of the Offer or receipt of the Bonuses was in error, fraudulent, illegal, or in violation of the applicable promotion or these Terms. Auro Soft Drive reserves the right to terminate, discontinue, modify or cancel any Offers at any time and in its sole discretion without notice to the user.